![]() If that still doesn't resolve your issue, please open a help request with your computer's system report attached, and the Serato support team will assist you as soon as they can. In order to use Mixtrack Platinum with Traktor, you will need to open Serato or VDJ first. If you're still having trouble, try the steps from our Troubleshooting Connection Issues on Windows guide. This mapping supports Mixer Effects, 2-Tracks and 2-Remix Decks. Open your Serato software and try to connect your hardware.(this is not always necessary, as with some Windows versions there is no option to set a device in this tab) Check the Communications Tab to see if you need to set the internal soundcard as the default device.On the Recording Tab: Right-click your computer's internal soundcard or microphone and set this as the default Playback device. ![]() NOTE: This is the most crucial step of all - see the image below to check you've correctly completed the step
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